Terms & Conditions

Terms of Use

By using our website, you agree to our terms of use. We may alter these terms without notice, so please check them regularly. We reserve the right to correct any errors at any time.

Return Policy

All sales are final. No returns. In the case of damaged or missing merchandise, we offer a full refund or exchange for the item in question within two weeks of the customer’s receipt date, depending on availability. We cannot guarantee that purchased items will remain in stock. To request a refund or exchange, we require a receipt and visual proof of damage. Please do not return damaged merchandise to the manufacturer. For all requests, contact customer service at info@palve.shop with your order number.

Once proof of missing or damaged merchandise is received and inspected, we will notify you of the approval or rejection of your refund or exchange. If approved, your refund will be processed, and a credit will automatically be applied to your credit card or original payment method within a reasonable period.

Late or Missing Refunds

If you haven’t received a refund, first check your bank account. If no refund is listed as being processed, please contact your credit card company, as it may take several days before your refund is officially posted. Then, contact your bank. There is often some processing time before a refund is posted. If you have followed all of these steps and still have not received your refund, please contact us at info@palve.shop with your order number.

Privacy

Palve respects the privacy of its customers. Customer information will never be shared with third parties or outside individuals.

Shipping

Currently, Palve ships globally but does not ship to PO boxes. Various shipping methods and rates can be selected upon purchase, and shipping costs are calculated at checkout. Please note that taxes/duties/VAT are not included in international shipping costs and will be added to the cost of each order. Please allow 3-5 days for processing and verification, and an additional 7-10 days for items marked as "pre-order." Tracking information will be provided upon dispatch but can also be retrieved by sending a request along with your order number to info@palve.shop. Palve is not responsible for any customs fees or charges on international orders. These fees are the responsibility of the customer.

Purchasing

By ordering merchandise, you agree that you are purchasing for personal use and not for resale. We reserve the right to refuse any orders without warning or explanation.

Sales Tax

All apparel and items will be taxed according to the billing location.

Contact Information

For order inquiries, contact: info@palve.shop
For all other inquiries, contact: info@palve.shop