Refund policy

Return Policy

All sales are final. No returns. In the case of damaged or missing merchandise, we offer a full refund or exchange for the item in question within two weeks of the customer’s receipt date, depending on availability. We cannot guarantee that purchased items will remain in stock. To request a refund or exchange, we require a receipt and visual proof of damage. Please do not return damaged merchandise to the manufacturer. For all requests, contact customer service at info@palve.shop with your order number.

Once proof of missing or damaged merchandise is received and inspected, we will notify you of the approval or rejection of your refund or exchange. If approved, your refund will be processed, and a credit will automatically be applied to your credit card or original payment method within a reasonable period.

Late or Missing Refunds

If you haven’t received a refund, first check your bank account. If no refund is listed as being processed, please contact your credit card company, as it may take several days before your refund is officially posted. Then, contact your bank. There is often some processing time before a refund is posted. If you have followed all of these steps and still have not received your refund, please contact us at info@palve.shop with your order number.